Terms and Conditions
In these Booking Terms and Conditions, the word “Company” means this person who arranges your transport, accommodation, etc. and who offers it as a holiday. “Consumer” means you, the person who buys or agrees to buy the holiday or any person on whose behalf you agree to purchase the holiday and who is listed on the Booking Form or any other person to whom you transfer a holiday which you have bought. The “Retailer” is the person who sells the holiday to you; he is not responsible for organising the accommodation or other component parts of this holiday.
1. THE CONTRACT
(a) A contract shall arise when the Company has received its completed Booking Form together with a deposit or full payment for the holiday and has issued written confirmation of its acceptance to the Retailer. The terms of the contract are contained solely in this booking form, the Company’s confirmation, The Company’s Brochure or other descriptive material and the itinerary issued by The Company.
(b) The Company reserves the right to terminate the contract with the Consumer if the behaviour or conduct of the Consumer or any person listed on his/her Booking Form either prior to or during a holiday is likely to endanger the safety or well being of other Consumers in his company or that of the Consumer himself, or that of the Company’s representatives, contractors, agents or employees and the cancellation charges as provided for in Clause 3 of this Booking Form are payable by the Consumer, whereas a result of the Consumer’s actions or this actions of any other person who is listed on his/her Booking Form, either or both of this following incidents occur:
- (i) there is a delay or diversion to the means of transportation the subject of this contract;
- (ii) this accommodation in which the Consumer is staying is damaged;
- (iii) the Consumer hereby agrees to indemnify the Company against any claim (including legal cost) made against the Company in relation to the occurrence of such incidents.
2. DISABLED PERSONS
It shall be the Consumer’s responsibility to disclose to The Company any physical or mental condition of a member of his party which may be relevant. The Company reserves the right to decline or provide a holiday for a disabled person wherein the Company’s opinion that holiday would be inconsistent with the special needs of a disabled person.
To secure a holiday, the Consumer must pay a non-refundable deposit equal to 20% of the value of the holiday for his/her party at the time of booking. The holiday must be paid for in full at least 60 days before the starting date of the holiday. If it is not paid by that date the Company shall have the option to cancel the holiday. If the Company exercises that option or if the Consumer cancels the holiday (which cancellation must be notified in writing to the Company) the following cancellation charges are payable by the Consumer.
Table of Cancellation Charges for guided and self-guided tours – The following charges which are expressed as a percentage of the holiday cost will be made:
- More than 90 days before starting date of the holiday – the deposit.
- More than 70 days before starting date of the holiday – 30% of holiday cost.
- More than 60 days before starting date of the holiday – 50% of holiday cost.
- 60 days before starting date of the holiday – 100% of the holiday cost.
All cancellation charges apply to each person covered by any booking. In the event that one person who is due to share a room needs to cancel a trip, then the other person will then be charged a single room supplement.
- Vouchers issued in 2020, 2021 can only be redeemed with a departure date of 2022.
- Vouchers can not be exchanged for cash.
- Once booked the regular Terms & Conditions apply to the new booking.
4. ALTERATION BY THE CONSUMER
(a) Booking Changes
No changes are permitted once the booking has been confirmed or the first payment is made.
(b) Free Postponement Policy – Date Change only
All new bookings made from March 2020 receive a free postponement. If you are unable to travel due to COVID-19, you will be able to postpone your trip for free. You just have to notify us as soon as possible with either:
- A positive COVID-19 test result, taken no more than 20 days before departure.
- The confirmation that your country of origin has restricted travel from/to your country of destination, or that your country of destination is not allowing you in, due to Covid-19. This policy doesn’t include negative travel advice.
Your Covid-19 reason must prevent you from travelling on your holiday.
Under these terms, you can postpone your trip up to 7 days before the start date, at no cost.
Once Postponed, your booking is valid for 18month.
Note that the trips postponed before November 2021, can travel until December 31st, 2022.
Postponement only allows you a change of date. To alter any of the services provided, a change fee will apply (Please refer to section 4/b Alteration by the consumer). The fee is applied to reimburse the Company for the additional work and cost incurred to make alterations to the booking.
Once a trip has been postponed and/or rebooked, refunds are not available. It is not possible to rebook your trip for a departure under 30 days.
Should we not be satisfied that you are postponement for a valid Covid-19 reason our standard cancellation charges will apply.
5. ACCOMMODATION ON REQUEST
Where special accommodation is requested by the Consumer after the booking has been confirmed by the Company, an additional administration charge of €30 will be payable by the Consumer. The Company shall also invoice any additional costs directly engendered. The Company shall only be obliged to provide services in accordance with special requests where it specifically commits itself in writing to do so. No liability shall attach to the Company for failure to comply with a special request which has not been confirmed by it in writing.
6. OTHER SPECIAL REQUESTS
Special requests (e.g. ground floor accommodation, Seaview, etc.) shall be communicated by the Consumer in writing to the Company or Retailer at the time of making the booking. the Company shall use reasonable endeavours to fulfil such requests. The Company shall invoice any additional costs directly engendered. The Company shall only be obliged to provide services in accordance with special requests where it specifically commits itself in writing to do so. No liability shall attach to the Company for failure to comply with a special request which has not been confirmed by it in writing.
(a) Where the Consumer is prevented from proceeding with the holiday, he may transfer his booking to a person who satisfies all the conditions required, having first given the Company or the Retailer reasonable notice in writing of his intention to do so before the departure date (such notice shall not be less than 21 days prior to the date of departure). The transferee of this Consumer must sign a Booking Form and comply with any other requirements of the Company applicable to the holiday
(b) A Consumer who transfers a holiday booking shall be jointly and severally liable with the transferee to the Company or Retailer for the payment of any balance due in respect of the holiday and for a substitution fee of €40.00 per person substituted, subject to a maximum of €120.00 per booking (or such other greater sum as may be authorised).
(c) Insurance is not transferable.
(d) In accordance with the terms of Clause 1 (a) the Consumer who transfers a holiday booking and the transferee should be aware that some suppliers, such as carriers, impose cancellation fees and apply restrictions which are not within the control of the Company and for which the Company shall not be held liable. The transferor and transferee are both liable for these cancellation fees.
8. HOLIDAY PARTICIPATION
The Consumer agrees to accept the authority and decisions of the Company’s employees, representatives, tour leaders and agents whilst during the full duration of the holiday, starting at the first meeting of the first day and finishing at the last meeting point of the last day of the holiday. If in the opinion of such persons the health, level of fitness or conduct of a consumer at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of a holiday, the consumer may be excluded from all or part of the holiday without refund or recompense.
In the case of ill-health, the company may make such arrangements as it sees fit and recovers the costs thereof from the client. If a consumer commits an illegal act, the consumer may be excluded from the holiday and the company shall cease to have a responsibility to/for them. If you are affected by a condition, medical or otherwise, that might affect you or other people’s enjoyment or active participation of the tour, you must advise us at the time of booking. No refund will be given for any unused services.
9. ALTERATIONS BY THE COMPANY
(a) The Company reserves this right to alter, change, curtail or cancel a holiday
(b) If, as a consequence of “force majeure” (as hereinafter defined in subparagraph (f) of this clause), The Company is obliged to curtail, alter, extend or cancel a holiday, the Consumer shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of the said curtailment alteration, extension or cancellation of the holiday.
(c) Unless differently stated in some walking holidays, a minimum number of persons sharing are always required to ensure the price of a holiday remains the same as is printed in our price panels, and, a minimum number of bookings are required for any program of holidays. In its published information relating to that program the Companies obligation to provide that program shall be contingent upon the Companies receiving and maintaining that minimum number of bookings. In the event that the Company does not receive the minimum number of bookings or having received such a minimum number has that number reduced by reason of cancellations or transfers by Consumers or otherwise, the Company shall be entitled to cancel or curtail this relevant program at any time up to 4 weeks prior to the departure date and the Consumer shall not be entitled to make a claim for loss arising as a consequence of cancellation or curtailment in these circumstances. The Company shall notify the Consumer within seven days of any cancellation or curtailment necessitated by the foregoing circumstances.
(d) If prior to the departure date there is a cancellation, alteration, change or curtailment relating to a holiday, which results in more than 18 hours change in the time of departure, or a change of resort or in the type of accommodation offered or some other change which fundamentally alters the holiday, the Company shall, if practicable, offer an alternative comparable holiday, a lower grade holiday, with reimbursement of the price difference or a full refund to the Consumer of all monies paid. Unless within seven days of issue of the offer of an alternative holiday it is accepted by the Consumer in writing, the Company shall assume that the Consumer has declined such offer and will be reimbursed.
(e) Where the Company makes an alteration in the holiday as contemplated in subparagraph (d) of this clause, the Consumer shall be entitled to receive compensation in accordance with the scale set out in this subparagraph. No compensation shall be payable where the alteration is for the reasons referred to in sub-paragraphs (b) or (c) of this clause or where the Consumer accepts the alteration as provided for any in clause (d):
Departure date Compensation per person:
- Within 8 weeks €13
- Within 6 weeks €19
- Within 4 weeks €25
- Within 2 weeks €38
(f) In accordance with the provisions of Clause 1(a) the Consumer should be aware that some suppliers, such as carriers, impose cancellation fees and apply restrictions that are not within the control of the Company and for which the Company shall not be held liable. In the Booking Form this term “force majeure” means unusual and unforeseeable circumstances beyond the control of the Company, the Retailer or other suppliers of services the consequence of which could not have been avoided even if all due care had been exercised or an event which the Company, the Retailer or the supplier of services even with all due care could not foresee or forestall, including Acts of God, Natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, riots, acts of war, civil commotion, the exercise of legislative, municipal, military or other authority strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service supplier connected with a holiday, fraud perpetrated against the Company or any other reason beyond the control of the Company.
It is mandatory that all customers have purchased travel insurance prior to the start of their trip contracted by the Company. It should cover the following (although the following list is not exclusive): holiday cancellation, luggage loss and theft, personal and third party injuries and repatriation. The Company does not in any circumstances take responsibility for the previously mentioned.
11. PRICE VARIATION
(a) All prices quoted are stated in Euros (€) and are based on tariffs and exchange rates current and appropriate at the time of publication.
(b) The holiday price is subject to surcharges on the following items: government action and currency fluctuation and even in this case, the Company absorbs an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged. If this results in an increase of the holiday price of more than 10% the customer will be entitled to cancel the holiday and a full refund of all the money paid except for any premium paid to the Company for holiday insurance and amendment charges. The right to cancel must be exercised within 14 days from the issue date printed on the invoice.
12. THE CONSUMER RESPONSIBILITIES
(a) The Consumer shall check all travel documentation immediately it is furnished to him. If the Consumer considers any document is incorrect or has a query in relation to its contents, he shall forthwith notify the Retailer or the Company of his concern and the Company shall respond as soon as possible.
(b) The Consumer is solely responsible for ensuring that he presents himself at all the meeting points of his/her holiday mentioned in the travel documentation provided to him/her by the Company. If the Consumer arrives after the departing time stipulated in the travel documentation provided to the Consumer, the Company shall not be obliged to carry the Consumer and shall be entitled to treat the holiday as having been cancelled by the Consumer.
(c) The Consumer is restricted by regulation of carriers and executive authority with regard to the weight, type and contents of baggage which he may take on board the craft and/or vehicles that will be used in connection with the holidays. The Consumer shall be responsible for ascertaining any limitations which apply in this regard and shall not present himself at the port of embarkation with any prohibited item in his luggage or on his person or with items that exceed weight or dimension restrictions applicable.
(d) This Consumer hereby agrees that he shall abide by all instructions or directions given by a member of the Company’s staff or any crew member of a carrier’s craft or vehicle used in connection with the holiday and hereby agrees to indemnify the Company against any loss or injury suffered or incurred by any other person as a consequence of the Consumer’s failure to act in accordance with any such direction or instruction.
(e) It is the Consumer’s responsibility to ensure they are eligible to travel from their country of origin to the destination they have booked with the Company.
As eligibility to travel is beyond the Company’s control, the Company accepts no responsibility for ineligibility to travel now or in the future.
Greenlife Tours Ltd shall not be liable for any physical injuries, casualties, loss or damage caused by any events beyond the actual control of the company. Customers hereby agree to follow at their own risk any of the recommendations given by Greenlife Tours Ltd, checking that the bicycle and any accessories assigned to customers are in proper working condition and customers agree to return it in that same condition or to compensate the Company with the funds required to restore the bicycle back to its initial condition. Furthermore, customers agree not to hold the company responsible for injury or death resulting from accidents.
(a) Without prejudice to the Consumer’s rights under clause 12 (b) below, if the Consumer wishes to make a complaint in relation to a holiday, he must immediately inform the Company’s representative at the location where the Consumer is when the complaint arises and shall, if the Company requires it, complete a form setting out the detail of this Consumer’s complaint. If the Consumer fails to comply with such requirement, the Company shall be entitled to recover the cost from the Consumer of any additional expenses incurred by it in carrying out subsequent investigation of a complaint which is found to be unjustified.
(b) The Consumer shall be obliged to notify the Company in writing of any complaint not later than 28 days after his return to the port of departure or termination of the holiday whichever is the earlier. The Company can be contacted at: GreenLife Tours Ltd., 22 Blackpitts, D08 P3K3, Dublin.
The Company shall not be liable for any damage caused to the Consumer by the failure to perform the contract or the improper performance of the contract where the failure or the improper performance is due neither to any fault of the Company or Retailer acting on the Companies behalf nor to that of another supplier of services:
(a) the failures which occur in the performance of the contract are attributable to the Consumer;
(b) such failures are attributable to any third parties unconnected with the provision of the services contracted for, with whom the customer makes individual direct arrangements whether as a result of the Company’s or its representative’s recommendation and are unforeseeable or unavoidable; or
(c) such failures are due to:
i) unusual and unforeseeable circumstances beyond the control of the Company, the Retailer acting on his behalf or other suppliers of services the consequences of which could not have been avoided even if all due care had been exercised; or
ii) an event in which the Company, the Retailer acting on his behalf or the supplier of services, even with all due care could not foresee or forestall. In the case of damage other than death or personal injury or damage caused by defamation or by the wilful misconduct or gross negligence of the Company the amount of compensation which will be paid to the Consumer will be limited to, in the case of an adult an amount equal to double the inclusive price of the package to the adult concerned and in the case of a minor, an amount equal to the inclusive price of the package to this minor concerned. The Company’s liability will not exceed any limitation applicable under any international convention governing or relating to the provision of the service complained of in the place where they are performed or due to be performed even if that convention has not been ratified or applied in the Republic of Ireland.
(d) The customer must appreciate that in certain countries services in hotels, on tour and in restaurants cannot be expected to be of the same standard as those in Ireland and the UK and the term “reasonable standard” must be interpreted accordingly.
15. GOVERNING LAW JURISDICTION
This contract shall be governed by and interpreted in accordance with the laws of Ireland and any dispute arising out of or in connection with this contract shall be subject to the jurisdiction of the Irish Courts.
16. LUGGAGE TRANSFER
For those who have booked the Luggage Transfer through us, the booking includes 1 piece of luggage weighing no more than 20kg maximum per person (15Kg per person on the Le Puy Way). A supplement applies for additional luggage pieces and overweight bags. Please inform us prior to your departure of any additional luggage or weight so that we can charge the appropriate fee and inform the service provider.
An additional penalty of 20eur per day and per bag is chargeable when the transporter informs us of extra weight or additional baggage. To avoid this penalty simply make us aware prior to departure so that we can calculate and apply the necessary changes.
Bags must be left at reception by 8 am for collection.
Please attach a luggage tag with your name and booking reference to aid in the identification of each bag that needs to be transported. It is your responsibility to identify your bags for transfer with a luggage tag with your name and booking reference.
Do not attach extra small bags to the main luggage to be transferred. The luggage transferer and the Company will not take responsibility for such items. If additional bags need to be transferred you must notify the Company in advance so the appropriate charges can be applied and the transporter advised of these additional bags to be collected. Failure to notify of extra bags to be transferred can result in these bags not being transferred and you would then be responsible for collecting the bag from the location where you left it.
The Company cannot be responsible for damage made from our luggage transporter that is: superficial or external including wheels, zips and handles, or due to over-packing, from water, rain or snow, caused by fragile or perishable items inside. If you have travel or baggage insurance you may be able to claim for damage or delay to your luggage.
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